Refund Policy

At LibertyMoveLab, we are committed to providing the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations. That’s why we offer a 30-day, no-questions-asked refund policy to ensure your complete satisfaction and peace of mind.

30-Day No-Questions-Asked Refund Policy

If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. No questions asked. We want you to feel confident in your purchase and have peace of mind knowing that your satisfaction is our top priority.

How to Request a Refund

1. Contact Us: Email our customer support team at support@libertymovelab.com with your order number and a brief explanation of why you are requesting a refund. This helps us improve our products and services.

2. Receive Return Instructions: Our customer support team will provide you with detailed instructions on how to return the product. Please ensure the product is in its original packaging, and include all accessories, manuals, and components.

3. Ship the Product: Send the product back to us using the shipping method of your choice. We recommend using a trackable shipping service to ensure the product reaches us safely. You will be responsible for paying the shipping costs for returning the item.

4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. The refund will be credited to your original payment method within 7-10 business days. You will receive an email notification once the refund has been processed.

Refund Policy Terms

• The 30-day period begins on the delivery date as indicated by the tracking information.
• Products must be returned in their original condition, with all original packaging and accessories included.
• We do not charge restocking fees.
• Refunds will be issued to the original payment method. If the original payment method is no longer available, we will work with you to find an alternative solution.
• Shipping costs for the original purchase are non-refundable. The customer is responsible for return shipping costs.

Exchanges

If you wish to exchange a product for a different size or model, please contact our customer support team at support@libertymovelab.com. We will guide you through the exchange process and ensure you receive the correct product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@libertymovelab.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us:

Email: support@libertymovelab.com
Phone: +1 864 795 5681
Address:
LibertyMoveLab
15617 NE Airport Way
Portland, OR 97251-9615
United States

Our customer support team is available to assist you Monday through Friday, from 9 AM to 5 PM (PST).

Thank you for choosing LibertyMoveLab. Your satisfaction is our priority, and we are here to ensure you have a positive experience with our products.